BUYING FROM OUR SITE

Refunds & Returns

We operate a 'no quibble' returns policy providing you return your purchase to us within 7 working days of the delivery of your order. A full refund will be given for the returned items, providing they are in their original condition, however, any postage costs incurred when returning your items will be at your own cost.

After the 'no quibble' 7 day period we will be happy to accept items for return in any of the following cases:

The item was found to be damaged or faulty.
We will either replace the item or give you a full refund (including postage costs). Please state which option you prefer. If you require a replacement, we will wait to receive the faulty copy from you before despatching a new one.

The item was incorrectly supplied.
If we have made a mistake in fulfilling your order a full refund (including postage costs) will be given.

The item does not meet with your requirements.
We will refund the ordered item only (all postage costs will be incurred by the customer) subject to the following conditions:
a) The item must be returned within 28 days of receipt
b) It must be in pristine and resaleable condition.
c) It must be accompanied by the receipt.

This policy does not effect your statutory rights.

In all cases items should be returned in their original packaging along with the receipt to:

Active Maps Ltd
Ruskin Chambers
Drury Lane
Knutsford
Cheshire WA16 6HA

If you want to speak to us then please phone 01565 750049