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DELIVERY AND COMMON QUESTIONS
Please contact us if you have any more!

About BikeMaps

How do I get in contact with you?


Downloadable Items.


Can I pay using a Debit or Credit Card or use PayPal?


Can I order by phone?


What if I want to cancel an order?


What is your Returns Policy?


What is your Privacy and Cookie Policy?


General Feedback


I have another question.

DELIVERY

 


If today is Monday-Friday and the time is before 4.00pm then we will post your order today*.

Weekend orders will be posted Monday.
Orders on Bank Holidays will be posted next business day.

*Under exceptional circumstances we might not be able to post same day however this would be as rare as us cleaning The Beast at Ladybower!

FREE UK POSTAGE

For orders to the United Kingdom we have free postage. These orders are despatched by Royal Mail 2nd class post and should be with you in 2-3 days (not including Sundays or Bank Holidays)

FIRST CLASS UPGRADE

If you require faster delivery then upon checkout you have the option of upgrading to Royal Mail FIRST CLASS post. The cost of this is shown in the shopping basket and starts from just 60 pence. Royal Mail delivers the majority (over 90%) of first class post next day. You can also choose Special Delivery - please see below.

SPECIAL DELIVERY

We also offer Special Delivery by 1pm (this can be selected in the drop down menu on the shopping cart page). It applies to most UK destinations details. Your order must be received by 3.00pm Monday to Friday (& is subject to stock availability). The price for this service is shown when you select this shipping option in your basket.

Note: Special Delivery is not available at weekends or bank holidays and Saturday delivery is not guaranteed. Eg an order placed on a Friday may not be delivered until the Monday.

Please note that a signature will be required upon delivery therefore someone will need to be at your delivery address to accept the package.

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OVERSEAS SHIPPING

Add you items to the cart and then when ready to checkout click on the link below the postage options which says "change your country if outside the UK."

You can then select your country and see the postage options and costs. You can choose from:

Europe Standard Airmail: aims to reach you within 3 working days
Europe Signed For: aims to reach you within 3 working days
Airmail (Outside Europe): aims to reach you within 7 working days

Questions and Information

 

About BikeMaps

We share your passion for mountain biking and want this reflected in everything we do (such as the detailed information about products we have on the web site through to despatching orders very fast, and to us being easy to contact).

You can easily and quickly contact us by phone us or email. And we like to talk; so if you have any questions about something on our site, or need any help or advice then please get in touch.


How do I get in contact with you?

BikeMaps, Active Maps Limited, Ruskin Chambers, Drury Lane, Knutsford, Cheshire WA16 6HA
Tel: 01565 750049      


Downloads

We have various route files for GPS units which are available for download.

Thes files will be available for immediate download after payment has been completed.

After payment you will be presented with a transaction complete page which includes a link to download the files. The link will also be sent in the order confirmation email. Download links remain active for 48 hours after placing an order.

Please note we can not accept returns for any download item.


Payment

Payment is fast, easy and secure.
You can pay using a debit card, credit card or PayPal - whichever you prefer - just clck on the appropriate button when checking out.

We accept:

MasterCard, Visa, Switch and Solo.
payment cards

and we also accept payment by PayPal

Additional Options


Can I order by phone?

Yes, during the day, mid week. Tel: 01565 750049.


What if I want to cancel an order?

No problem at all. Just give us a phone or send an email with your order details.

If by the time you cancel the order we have not posted it then we will issue an immediate refund. If we have posted the order then we will issue a refund on return of the order - see below for further information.

After we have despatched your order you still have the right to cancel it as follows: under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase where the item has been unsealed.

To cancel your order that has been sent to you, please pack the relevant item securely and send it to us with receipt so that we receive it within 7 working days after the day of the date that the item was delivered to you. For your protection, we recommend that you use a recorded-delivery service when posting items back to us. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Also see below for our full returns policy with information on when it is possible to return items to us after 7 days.


What is your returns policy?

Click to see our returns policy.


What is your privacy & cookie policy ?

Card details:

1. Online Orders, card payment: we use PayPal as an independent payment processor. BikeMaps does not see or have any access to your card details.

2. Your payment details for telephone phone orders: we input your card details straight into our payment processor, PayPal Virtual Terminal. Once the payment is complete we have no access to these details.

Contact Details:

We use these to send out the orders and contact you for confirmation of order and despatch, and in the unlikely event if there is any problem with the order. Your details stay private with us, we do not pass your details to any other organisations. We may on the odd occasion email you to let you know of anything new we have to offer on our website or to provide you with discount codes. If you don't want us to contact you then just send us an email letting us know (see our contact information at the top of this page), or there will be an appropriate link in any emails we send you to unsubscribe.

Cookies:

As with all shopping carts we use cookies. These are essential for the shopping cart to work and are as follows:

"RMNCTCKC" - used to tell if cookies are enabled (Does not hold user identifiable information)
"CTAB" - used to tell if a cart has been abandoned.
"RomanCart" - If you click on the optional 'remember my details for next time' option on the checkout this cookie will remember your name, address, email and telephone (if supplied). This is just to make it easier if you shop with us again. It only remembers the information on your computer ie it does not pass the information to us or any third party.

We also use Google Analytics web management cookies. No personal information is collected about the user. The cookies collect information in an anonymous form, eg the number of visitors to our site and which of our pages are most popular.

Google Analytics Cookie names

__utma

__utmb

__utmc

__utmz

Full details on the cookies set by Google Analytics are published on the Google website. Google also publishes a browser add-on to allow you to choose that information about your website visit is not sent to Google Analytics.

Cookies set by Google Analytic
Google Analytics opt-out browser

Conversion Tracking of Our Web Adverts:

We use conversion tracking to monitor the performance of our web adverts. When a customer clicks one of our ads on Google or selected Google Network sites, a temporary cookie is placed on the customer's computer so a conversion can be recorded if the customer purchases a product. No personal information is collected about the user. The only information we receive from the conversion tracking is a conversion information eg in a period of 30 days there were 10 sales when customers clicked on a particular advert and then proceeded to purchase a product from our shop.


Do you like to receive feedback on your maps and general service?

Yes please. It is good to hear if we are doing something you like, likewise if we are doing something that you don't like then we want to put it right.


I have another question ?

Please phone us (01565 750049) or send us an


 

 

Royal Mail Special Delivery can’t guarantee delivery by 9am to the following postcode areas:

AB30-39, 41-45, 51-56
BD23-24
BT 35, 44, 47, 51, 53, 54, 70-71, 76, 77, 81, 92-94
DG 9 (7&9)
FK 17-21
GY 1-9
HG 3
HS 1-9
IM (all except IM1)
IV (all except IV1)
LA 18, 20
LD 1-4, 6
LN 4-6, 10
KA 27,28
KW All
PA 20-49
PH 15-50
PL 29 (3)
PO 30-41
SY 25
TR 12-13, 17-26
YO 41, 43, 51, 60-62
ZE 1-3

Delivery is by 5.30pm the next working day in the following postcode areas:

Mainland
AB30-56 Aberdeen
IV21-28, 40, 52, 54 Inverness
KW1-14 Orkney
PA28-38 Argyll
PH15, 17-26 Perthshire
PH31-40 Perthshire
PH49 Ballachulish
PH50 Kinlochleven
Islands
HS1 Stornoway (Lewis)
HS3 Harris
HS4 Scalpay
HS5 Leverburgh
HS6 N Uist
HS7 Benbecula

HS8 Erisksay
HS8 S Uist
HS9 Castlebay (Barra)
IV41-51, 55-56 Skye
KA27 Arran
KA28 Cumbrae
PA20 (0&9) town only

PA41 Gigha
PA42-49 Islay
PA60 Jura
PA77 Tiree
KW15 Kirkwall Town
KW16 Stromness Town only
GY9 Alderney (Channel Islands)
ZE1 Lerwick (Shetlands)

Delivery is within two working days by 5.30pm to the following islands:

GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE2-3 Shetlands

Delivery is within three working days by 5.30pm to the following islands:

KW16-17 Orkney
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Canna